Question 1

What are your fees?

Accepted Answer

What are Ted Property Management’s fees? We keep it simple, one management fee of 8.9% + GST of the rent collected, with almost everything included. You won’t find admin fees, inspection charges or call-out fees added to your statement. What’s included in the 8.9%? Rent Guarantee of up to 4 weeks for every tenant we place Arranging maintenance, at no extra charge Routine and outgoing inspections, with detailed 360° entry and exit reports Professional photography and listing preparation Bond lodgement, tenancy agreements and renewals Unlimited viewings for potential tenants Credit and background checks on every applicant Annual rent reviews and negotiations Insurance claim support and Tenancy Tribunal representation Monthly and annual statements Pre-settlement inspections and body corporate meeting attendance Are there any other costs? There are only two: New tenancy fee: one week’s rent + GST when we place a new tenant. This covers premium Trade Me and Ted website advertising, plus tenant screening. Compulsory compliance (at cost): legal requirements for every rental, carried out by third-party providers and charged at cost

Question 2

How do you screen and select the right tenants?

Accepted Answer

Tenant selection is one of the most important foundations of a successful tenancy. From interviewing tenants, to using the latest software for background checks, plus peer reviews, this is where our inner detectives get to work! Sometimes we feel a bit like matchmakers, too; it’s our job to find tenants who will love your property and make it their home. Nothing makes us happier than visiting your property and seeing it being enjoyed by the tenants we hand picked. We pride ourselves on getting it right. Here’s how we do it: Thorough tenant interviews where we read between the lines Advanced background and credit checks using the latest technology Reference verification and industry cross checks Careful assessment of lifestyle fit for your specific property

Question 3

How do you appraise and market my property?

Accepted Answer

We’ve got a simple formula for this: Price It Right. Present It Well. Rent It With Confidence. Getting the rent right from the start matters. Too high can mean weeks sitting vacant. Too low means lost income you never get back. Our job is to find the balance and give you honest, informed advice. We look at what has rented in your area, compare current listings, review average rents, and study days on market. Then we assess what makes your property stand out. Not guesswork. Not inflated promises. Just clear insight backed by experience. When it comes to marketing, we use high quality professional photos and, where possible, a 360 interactive walkthrough so tenants can properly explore your home online. The goal is genuine interest from the right tenants, not just clicks. If you would like a straight talking appraisal and a clear strategy to move forward, let’s start the conversation.

Question 4

How is rent collected and stored?

Accepted Answer

When you trust someone to manage your investment, you should never have to question where your money sits or how it’s handled. With TED, you can be confident your funds are protected by process, oversight, and integrity. As members of REINZ, we are required to maintain a separate, independently audited Trust account. This means your rent money is held securely and cannot be used for business expenses. Your money is accounted for, protected, and managed according to strict industry standards. You’d be surprised how many property management companies don’t bother with this, and instead mix rent funds into general business accounts, creating unnecessary risk for property owners. Beyond compliance, we use dedicated software that matches tenant rent payments accurately and produces fully reconciled accounts. Every payment is tracked. Every transaction is recorded. Every statement is clear. This is not just administration. It is accountability.

Question 5

How often will I get paid?

Accepted Answer

Payment is on the 1st and 15th of every month, or the following working day.

Question 6

Who will be managing my property?

Accepted Answer

When you trust someone with your property, you want to know they’re properly trained. All of our Property Managers complete their Level 4 Qualification in Property Management, so you know you’re working with a certified, industry trained professional who understands legislation, compliance, and best practice. But we also know great service is not delivered alone. Each property manager is supported by a dedicated assistant who helps manage the day to day. This allows your property manager to focus on what truly matters: careful tenant selection, smart maintenance decisions, and clear communication. You will have one main point of contact, but behind them is a capable team. If your property manager is on leave or unwell, there won’t be a drop in service.

Question 7

How often will my property be inspected?

Accepted Answer

Your property will be inspected every three months as standard. Regular inspections allow us to ensure the home is being well cared for, identify maintenance requirements early, and protect the condition of your asset. If you would prefer inspections every four or six months, just let us know. We recommend checking your insurance policy first, as many insurers require three monthly inspections to maintain full cover. Our goal is to balance thorough oversight with practical management, giving you confidence that your property is being consistently monitored and professionally managed.

Question 8

How do you handle rent arrears and what is your rental guarantee?

Accepted Answer

We could tell you how we have a Zero Rent Arrears Policy, but the truth is, sometimes things happen. Our job is to stay closely connected, act promptly and enforce communication early to resolve issues so they don’t escalate. If your tenant misses rent, we will cover it for up to 4 weeks, giving us the ability to work closely with the tenant early to avoid escalation while ensuring your cashflow isn’t interrupted. Clear communication, prompt follow-up, and structured processes mean arrears are addressed quickly and rarely escalate, resulting in a strong track record of low rent arrears. This protects your regular income while we work proactively with the tenant to reach the right outcome.

Professional, reliable property management.

Hands on support for peace of mind

What TED means for you:

trust

experience

deliver

Hands on Property Management

Free rental appraisals

Transparent, sensible maintenance.

Changing to TED Property Management is straightforward, and we can take care of the process for you from start to finish.

Questions & Answers